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Reference Assistant, Cornell University (Ithaca, NY)

Reference Assistant (Public Services Assistant IV, Band D) – Research and Learning Services Department   
The Reference Assistant assists users of the Cornell University Library, primarily Olin & Uris libraries, at the Reference Desk and in the Digital Reference Services center in Olin Library, days, evenings and/or weekends.  Answers directional, factual, bibliographic, and basic subject reference questions in the social sciences and humanities for library patrons in person, and via telephone, email and online chat. Teaches individual patrons how to navigate and use print and digital information resources. Assists with technical support at public workstations.  Refers users to other staff and service points when appropriate. In collaboration with the Instructional Technology Coordinator, hires, trains, and supervises student information assistants.
Ability to interpret, clarify and analyze users’ questions, and make appropriate judgments. Ability to work calmly under pressure.  Ability to learn independently. Must work well as a member of a team and thrive in a rapidly evolving environment. Familiarity with PCs and Windows required. Flexible schedule required.  May entail a regular evening and/or weekend shift each week. Application Deadline is July 28, 2017.
Please Note:  Current Cornell employees (Internal Applicants) should apply by logging into and clicking on the “Careers” Icon.  Additional instructions can be found here.

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