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Head of User Services – Colgate University

Colgate University Libraries seek an experienced, innovative, service-oriented librarian to be the Head of User Services. The position supervises planning and provision of all user services within two departments, Borrowing Services (circulation, reserves, interlibrary loan), and Reference and Instruction Services (reference, instruction, faculty liaison).  The Head of User Services is a member of the Libraries’ executive management team and plays a shared leadership role in library-wide policy making and overall development and assessment of library services.

Reporting to the University Librarian, the successful candidate will share leadership and responsibility for making Colgate’s considerable print and digital collections available to all who need them.  The Head of User Services will assist Colgate’s faculty and students develop research skills and aid them in acquiring information and publications necessary for their research (including digital scholarship).  The person in this position will lead an experienced staff in a collegial fashion to rethink traditional practices and priorities in accommodating evolving user needs. The selected candidate will delegate responsibilities among positions and  departments through data-driven decision-making that is informed by emerging best practices.  The position supervises an administrative position in Borrowing Services and four library faculty in Reference and Instruction Services, and works closely with a fifth librarian/branch manager.

Status/Benefits: Faculty status, twelve-month appointment, retirement plans, life/health insurance, prescription drug, dental and vision plans, tuition remission, one-month vacation, sabbatical eligibility after three years.

Additional information about Colgate University, the Colgate Libraries, and the full job description can be found at

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