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Categorized | Professional Development

OCLC webinars – Virtual Reference series

Best Practices in Virtual Reference series: Spring/Summer 2013

All webinars are free, and will be recorded and posted on the QuestionPoint site for future viewing. Each webinar begins at 12:00 (Noon) Eastern Time and lasts approximately one hour.

17 May – 24/7 chat service for Small Libraries
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Eleanor Sathan of Memorial Hall Library in Andover, Massachusetts will speak about why she joined the (at the time California-based) 24/7 Reference Cooperative. Memorial Hall was the first library outside California to join the Cooperative, back in 2000, so Eleanor has participated in the Cooperative since its infancy. As a result of Memorial Hall’s experiences, all Massachusetts Reference Centers joined the Cooperative as part of a statewide project in 2003. When the statewide project dissolved in 2010, Memorial Hall Library made the decision to continue to provide chat reference service to the Andover community, through continued membership in the Cooperative. Eleanor will discuss why chat reference is viewed as an important component of reference service for her library, and the value that a 24/7 service brings to small library.

14 June – Engaging with Patrons Online
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What makes a chat session good and what makes a chat session exceptional?
How do you know you’re truly helping a patron?
Sometimes it’s not always clear from working with a patron in a virtual setting to know when you have satisfied their request. There has been a large amount of research done on how to reach and engage with patrons in that online environment. Carla Pfahl, Coordinator of AskMN (Minnesota’s statewide virtual reference service), and Merrie Davidson, Social Sciences Librarian and fellow AskMN librarian at the University of St. Thomas, will look at how to conduct a reference interview and what makes an exceptional reference transaction.

2 July – Chasing the Sun: a 24/7 chat service by medical librarians for health professionals
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The Chasing the Sun service enables health professionals to contact a medical librarian whenever help is required in using information resources after normal library hours. Although most hospital-based health professionals have 24/7 online access to a collection of bibliographic databases and full text products via their library services, but sometimes expert help is needed to use the resources or to perform a search outside of normal business hours. Chasing the Sun was started by medical librarians in Australia and England to take advantage of global time differences and offer out-of-hours librarian support for health professionals, in a cost-effective way. Join Mary Peterson, SA (South Australia) Health Library Network Knowledge Manager to find out more … and, if you are a medical librarian, how your library can join this global cooperative group!

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