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Categorized | Professional Development

Implementing Service Quality Records Management Standards in Financial Services – webinar

Implementing Service Quality Records Management Standards in Financial Services

A webinar sponsored by the Michigan Chapter of SLA

Date: Tuesday, 25 September
Time: 6:30 – 7:30 PM EDT

Register online. Space is limited.
https://www1.gotomeeting.com/register/210132393

Cost:

After registering and being approved you will receive a confirmation email containing information about joining the Webinar

Description:
Implementation of service quality tools and standards can be challenging in a transactional environment. Lori Dellinger will provide a case study of how she has deployed a successful quality program for a document imaging and document records department. Lori will discuss the process of going paperless (imaging), process management, management and the implementation of quality. She will also discuss the cataloging process of documenting keywords (metadata) to successfully retrieve and use documents for daily work and archival purposes.

About the Speaker:
Lori Dellinger has worked for Citizens Bank since 2000.  She currently holds the position of Assistant Vice President, Files & Image Quality Manager. Lori’s previous positions in the bank included: Project Analyst, Quality Improvement Specialist and Loan Operations Consultant. Her current responsibilities include managing the imaging and physical records for consumer, commercial and mortgage loans; administration of loan document imaging change control; and oversight of department production with accountability for 14 staff members within the Operations & Technology line of business. She is a Senior Member of ASQ, current Chair of ASQ’s Service Quality Division, and co-founded the Young Quality Professionals Network.  Lori is certified as a Six Sigma Green Belt. Additionally, she is certified in enterprise content management; as an OnBase System Administrator.  Outside of work, Lori’s interests include travel, photography and writing. Lori holds a Bachelors of Arts degree in Anthropology from University of Michigan – Flint.

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